25-year 3IDEE® ONE system warranty
On every component of your system, from the desk mount to the monitor head, from the date of delivery. This also applies to anything you add later.
over 60%
Aluminum
150,000+
Test cycles
How to find your warranty date
What the warranty covers
Covered
Fracture, crack and permanent deformation on load-bearing parts
Mechanical faults in joints, connections, heads, and sliders
Weakening spring, if the correctly adjusted arm no longer holds the monitor
Material and manufacturing defects, including on clips and screws
Not covered
Signs of wear and scratches with no loss of functionality
Overload beyond the specified limits
Assembly errors, fall and accident damage
Modifications with third-party parts, lost individual parts
In the event of a warranty claim
ReportWith your order number or your certificate, via the Help Center.
ShowWhich part, what happened, plus a photo or video.
Received solutionRepair, replacement, or successor component. We will cover the shipping.
Questions about the 25-year 3IDEE® ONE system warranty
How long is the warranty for a 3IDEE® ONE monitor mount?
25 years from the delivery date of the respective component. For a setup, this is the same day for all parts. Parts that you add later have their own date; they are also listed in your warranty certificate.
What is the difference between a warranty and a statutory guarantee?
The statutory guarantee is required by law: for two years, the seller is liable for defects that were already present at the time of purchase. We provide the 25-year 3IDEE® ONE system warranty voluntarily in addition. It does not limit your statutory rights, and its use is free of charge.
Does the warranty also apply if I purchased from Amazon?
Yes. Register your system within 90 days of delivery with your proof of purchase; this also applies to other retailers. Systems purchased in the 3IDEE shop are automatically registered.
Do I need my proof of purchase for a warranty claim?
Not if you purchased from the 3IDEE shop: your order number or warranty certificate is sufficient. For purchases on Amazon or from retailers, you provide the receipt once during registration.
Does a replacement component get another 25 years?
No. The remaining warranty period of the replaced component applies to it; your warranty date remains the same.
What if my component is no longer available at some point?
Then you will receive a functionally equivalent or better successor component. If that is also not possible, we will refund the portion of the purchase price attributable to the component.
Does the warranty remain valid after a sale or return?
No. It applies to the original purchaser as long as they own the component. If you return a component, the warranty for it ends.
Who pays for shipping in the event of a warranty claim?
We do. In the case of an approved warranty claim, we cover shipping, inspection, and replacement. You do not need the original packaging.
The monitor arm is sagging – what should I do?
First, adjust the spring tension to your monitor's weight using the adjustment screw; the instructions show you how. If a properly adjusted arm still does not hold a monitor within the specified weight limits, it is a warranty case. Report it in the Help Center.
A part is broken or a joint is no longer holding – what to do?
Report it in the Help Center with your order number or certificate, ideally with a photo or video. We will repair or replace the component.