Assembly instructions for your product
Enter the product name – the result will lead you directly to the manual for that specific product, either as a PDF or an instruction page.
VESA Adapter for Samsung Essential S39C, C27T550FDR & more
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VESA adapter for HP Z24n G3, Z27q G3, Z24f G3 & more
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VESA Adapter for HP M24f, M27f, M32f & more
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VESA adapter plate extension
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VESA adapter for HP Omen 25 Z7Y57AA
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Frequently Asked Questions
Fit & Compatibility
Does this fit the monitor and desk?
Does the mount fit my monitor?
Enter your model into the setup finder. It checks the VESA mount, weight, and size and displays only solutions that fit – with an adapter if your monitor needs one.
My monitor does not have a VESA mount. Is it still possible?
Mostly yes. For many models, there is an adapter that fits this exact housing. It is then listed as a required part.
How do I know if my tabletop can handle it?
You specify the material and thickness; the testing process decides the rest. For glass, reinforcement is always required.
Shipping & Delivery
Where to, with what, how much
Where do you deliver to?
To Germany, Austria, Belgium, Luxembourg, and the Netherlands.
How much is shipping?
This depends on the delivery country:
- Germany: €5.00, free shipping on orders over €49
- Austria, Belgium, Luxembourg and the Netherlands: €10.00, free shipping on orders over €69
You can see the exact amount in your shopping cart before you place your order.
How is it shipped?
With DHL GoGreen.
Where is my package?
As soon as your order is on its way, you will receive a shipping confirmation email with a tracking link. You can also check the status under "My Orders" – simply log in using a code sent to your email address; no password is required.
Payment & Invoice
Payment methods and invoice
Which payment methods are available?
Including PayPal, Klarna, credit card, Apple Pay, and Google Pay.
Which of these you see at checkout depends on your device and your location: Apple Pay, for example, only appears on Apple devices, Google Pay only in supported browsers, and some payment methods are only available in certain countries.
Assembly & Instructions
Instructions, tools, table
Where can I find the installation instructions?
On your product's page – or directly here in the manual search: type in the product name, and the result will open the manual for that specific product.
Do I need to drill into my desk?
Not for the desk solutions. They attach via a clamp to the edge of the desk or into an existing cable grommet.
Returns & '60-day at-home trial'
Returns, costs, process
For which orders does 'test for 60 days in everyday life' apply?
For orders with a mount. Assembly, adjustment, and normal use are expressly permitted.
How much does a return cost?
We will charge €9 – deducted from the refund.
How do I register a return?
In the returns portal: enter the order number and the email address or zip code associated with the order, select the items, and register the return directly.
Warranty
25-year 3IDEE® ONE system warranty
What does the 25-year 3IDEE® ONE system warranty cover?
For every component of a 3IDEE® ONE system, from its date of delivery. Purchased in the 3IDEE shop? Then it is automatically active.
Do I need to register my system?
Only if you purchased it from Amazon or a retailer: within 90 days of delivery, with your proof of purchase. Purchases from the 3IDEE shop are automatically registered; you can find the link to your certificate in your shipping confirmation.
Further questions in the shop
Questions about a specific product can be found on its product page under “Frequently Asked Questions.”