Warranty Terms and Conditions 3IDEE® ONE System Warranty

The 25-year 3IDEE® ONE system warranty is a voluntary service provided by 3IDEE in addition to your statutory rights. These remain unaffected.

This page explains what the warranty covers, who it applies to, how long it lasts, and how to proceed in the event of a warranty claim.

Contents

Who provides the warranty?
What does the warranty cover?
Who is covered by the warranty?
How long is the warranty valid?
Do I need to register my system?
What is covered?
What is not covered?
What do we provide in the event of a warranty claim?
How do you report a warranty claim?
Who bears the costs?
Where is the warranty valid?
What happens to your data?

Who provides the warranty?

The guarantor is 3idee S.à r.l., 19, Rue de Bitbourg, 1273 Luxembourg, email info@3idee.eu (hereinafter referred to as “3IDEE”).

The 25-year 3IDEE® ONE system warranty is a voluntary manufacturer's warranty. It applies in addition to your statutory rights regarding defects against your seller. These rights are not restricted by the warranty, and their exercise is free of charge.

What does the warranty cover?

The warranty applies to all components of the 3IDEE® ONE system that were purchased new: table mounts, poles and extensions, hubs, arms, joints, monitor heads and sliders, as well as the supplied original connectors, clips, and screws.

It applies to purchases made in the 3IDEE shop, on Amazon, and from other retailers that sell 3IDEE® ONE new.

Who is the warranty for?

The warranty applies to the original purchaser for as long as they own the component. It is non-transferable. Sale, gifting, or any other transfer of ownership terminates the warranty for the component in question.

If you return a component, for example as part of our ‘60-day trial’ or a withdrawal, the warranty for that component ends upon the refund. For components you keep, it remains in effect. A refund where you keep the component, for example due to a defect, does not terminate the warranty.

How long is the warranty valid?

25 years from the delivery date of the respective component.

For purchases in the 3IDEE shop, the delivery date is the day of delivery according to the shipping service provider. If there is no delivery notification, the shipping date applies. If an order arrives in several shipments, the date of the last delivery applies to all components of the order.

For purchases on Amazon or in retail stores, the delivery date is the day of delivery according to the purchase receipt or your information provided during registration.

Subsequently purchased extensions have their own delivery date.

Do I need to register my system?

Purchases in the 3IDEE shop are registered automatically. You do not need to do anything. You can find the link to your warranty certificate in your shipping confirmation; you can access it at any time using your order number and email address at 3idee.eu/pages/garantiezertifikat.

For purchases made on Amazon or from retailers, please register within 90 days of delivery using your proof of purchase at 3idee.eu/pages/garantiezertifikat?registrieren. Once verified, you will receive the link to your certificate.

Registration is free of charge. It is not tied to any consent for advertising or a newsletter.

What is covered?

The warranty covers defects that impair the function of a component when used as intended:

Breakage, cracking, and permanent deformation of load-bearing parts
mechanical defects in joints, connections, heads, and sliders
loss of spring tension if a properly adjusted arm can no longer hold a monitor within the specified limits
material and manufacturing defects, including on clips and screws

What is not covered?

normal signs of wear, scratches and discoloration with no loss of function
overloading beyond the specified limits for weight, monitor size and tabletop
damage caused by incorrect assembly contrary to the instructions
damage from falls or accidents, damage caused by external impact
modifications or combinations with parts not belonging to the 3IDEE® ONE system
lost individual parts
damage caused by unsuitable environments, such as moisture or outdoor use

What do we provide in the event of a warranty claim?

We will repair the affected component or replace it. If it is no longer available, we will provide a successor component that is at least functionally equivalent; color, shape, and design details may vary. If that is also not possible, we will refund the portion of the purchase price attributable to the component. We decide which of these services we will provide.

Warranty services do not extend the warranty period, nor do they cause it to restart. The remaining warranty period of the original component applies to a replaced component.

How do you report a warranty claim?

Contact us within the warranty period via our Help Center. Please include your order number or the link to your certificate, specify the affected component, and describe what happened, ideally with a photo or video.

If we need the component for inspection, we will send you a shipping label.

Who bears the costs?

In the event of an approved warranty claim, we will cover the costs for shipping, inspection, repairs, and spare parts. You do not need the original packaging. The warranty does not cover costs for disassembly and reassembly.

Where is the warranty valid?

The warranty applies to components delivered in Germany, Austria, Luxembourg, Belgium, or the Netherlands. We provide warranty services in these countries.